Privacy Policy

1. Introduction

Welcome to EagleBST Electronics E-Commerce Mobile Application ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application.

By downloading, installing, or using our application, you agree to the terms and conditions of this Privacy Policy. If you do not agree with the practices described herein, please do not use our application.

2. Information We Collect

2.1 Personal Information We Collect

When you register an account or use our services, we may collect the following personal information:

• Account Registration Data: Full name, email address, phone number, username, and delivery address
• Business Information: Business name (if applicable), Tax Identification Number (RNC)
• Order Information: Purchase history, order details, delivery preferences
• Payment Information: Payment method details (processed securely through our payment partners)
• Communication Data: Customer support inquiries, feedback, and survey responses

2.2 Automatically Collected Information

When you access our application, we automatically collect:

• Device Information: Device type, operating system version, unique device identifiers
• Usage Data: Features used, time spent on app, browsing patterns
• Location Data: General location (city/region level) for delivery purposes
• Log Data: Access times, crash reports, and diagnostic data

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Account Management

• Create and manage your customer account
• Verify your identity
• Provide customer support services

3.2 Order Processing

• Process and fulfill your orders
• Deliver products to your specified address
• Send order confirmations and updates
• Handle returns and refunds

3.3 Communication

• Respond to your inquiries and requests
• Send promotional offers and marketing communications (with your consent)
• Notify you about order status changes
• Provide service-related announcements

3.4 Business Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct market research and surveys
• Prevent fraud and ensure security

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in:

• Payment Processing: Secure payment processing services
• Order Delivery: Shipping and logistics partners
• Customer Support: Help desk and support services
• Analytics: App performance and usage analytics
• Marketing: Promotional campaign management

These service providers are contractually obligated to protect your information and are prohibited from using your data for any other purpose.

4.2 Legal Requirements

We may disclose your information when required by:

• Applicable laws and regulations
• Legal proceedings or government requests
• Law enforcement agencies in connection with investigations
• To protect our rights, safety, or property

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Role-based access restrictions
• Authentication: Secure login mechanisms
• Monitoring: Regular security audits and monitoring
• Firewalls: Network security infrastructure

5.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account data is retained for the duration of your active account plus a reasonable period for legal and business purposes.

6. Your Rights

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request a copy of your personal information
• Request your data in a structured, commonly used format

6.2 Correction and Rectification

• Request correction of inaccurate personal data
• Request completion of incomplete information

6.3 Deletion

Request deletion of your personal information ("Right to be Forgotten"). Note: Certain data may be retained for legal or contractual obligations.

6.4 Objection and Restriction

• Object to processing for direct marketing purposes
• Request restriction of processing under certain circumstances

6.5 Withdraw Consent

Withdraw consent at any time where processing is based on consent. This does not affect the lawfulness of processing before withdrawal.

7. Children's Privacy

Our application is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses or adequacy decisions where applicable.

9. Third-Party Links

Our application may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services before providing your personal information.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy within the application
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification (where appropriate)

Your continued use of the application after such changes constitutes acceptance of the updated Privacy Policy.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Dominican Republic, without regard to its conflict of law provisions.